HOLLYWOOD DRIVING ACADEMY
At Hollywood Driving Academy, we are dedicated to creating a safe, professional, and supportive environment for all students and staff. This policy outlines expectations, operational guidelines, and procedures to ensure an exceptional learning experience.
1.1 Respect for All
All students, coaches, and staff must treat one another with respect and professionalism. Discrimination, harassment, or aggressive behaviour is strictly prohibited.
1.2 Commitment to Excellence
Our coaches are committed to providing high-quality, patient, and effective driving instruction. Students are expected to actively engage in their learning process and approach lessons responsibly.
2.1 Lesson Booking
Lessons must be scheduled via text, email or in person.
2.2 Payment Policy
Payments must be paid in full before the first lesson or at the beginning of the first lesson.
3.1 Refund Policy
All payments are final and non-refundable.
3.2 Lesson Usage Terms
4.1 Punctuality
Students and coaches are expected to arrive on time for scheduled lessons. Late arrivals may result in reduced lesson time.
4.2 Student Cancellations
Students must provide at least 48 hours’ notice to cancel or reschedule a lesson without penalty. This allows us time to fill the slot with another student. Cancellations or rescheduling requests made less than 48 hours before the lesson will result in a $50 fee.
4.3 No-Shows
If a student fails to show up for their scheduled lesson without prior notice, the full lesson cost will be forfeited or charged.
4.4 Coach Cancellations
If a coach needs to cancel or reschedule a lesson:
5.1 Documentation
Students must bring a valid learner’s permit or driver’s license to every lesson.
5.2 Appropriate Attire
Students must wear safe footwear (e.g., closed-toe shoes) and dress comfortably for driving.
5.3 Focus and Readiness
Students must be prepared to focus and free of impairments, such as fatigue or substance use. Lessons may be cancelled if a student is deemed unfit to drive.
6.1 Professional Instruction
Coaches will provide clear, patient, and personalized guidance tailored to each student’s learning needs.
6.2 Vehicle Safety
Training vehicles will be well-maintained, fully insured, and equipped with dual controls to ensure safety during lessons.
7.1 Adherence to Traffic Laws
Both students and coaches are required to follow all traffic laws during lessons.
7.2 Emergencies
In the event of an emergency, accident, or vehicle issue, the coach will manage the situation and report it as required by law and company policy.
7.3 Coaching Policy
8.1 Substance Use
Lessons will be cancelled immediately if a student or coach is under the influence of alcohol, drugs, or any impairing substances.
8.2 Misconduct
Aggressive, disrespectful, or unsafe behaviour will result in the immediate termination of services without a refund.
9.1 Data Protection
Personal information will be stored securely and handled in compliance with Canadian privacy laws. It will not be shared without consent.
9.2 Lesson Records
Lesson progress and feedback are confidential and shared only with the student or their legal guardian (if applicable).
10.1 Feedback Opportunities
We welcome feedback to continually improve our services.
10.2 Complaints
Complaints can be submitted via email. We aim to address and resolve concerns within 5 business days.
Hollywood Driving Academy reserves the right to update this policy at any time.
By booking a lesson with Hollywood Driving Academy, you agree to comply with this policy.
Phone: 604-771-5241
Email: [email protected]
Thank you for choosing Hollywood Driving Academy. Let’s drive toward success together!